Back to Shop

Returns Portal

RETURNS PORTAL

CONTACT

BACK TO SHOP

Wild Oak Boutique

Home page of the Wild Oak Boutique Help Center. Find answers to frequency asks questions. Returns, shipping, orders, gift cards, rewards, sizing, and more.

Wild Oak Boutique - Help Center

Ordering

Shipping/Tracking

Returns/Exchanges

Store credit / Gift Cards

Rewards

Product Stock/Sizing

Mobile App

Wishlist

AMBASSADORS / COLLABS

TECHNICAL ISSUES

WHEN a customer asks or is unclear about which jeans qualify for the denim sale:

<p>WHEN a customer asks or is unclear about which jeans qualify for the denim sale:</p><ul><li>IF the customer requests clarification, THEN explain that only jeans featuring the &quot;Denim Deal&quot; banner on their product page or those listed under the &quot;Denim Deals&quot; section at the top of the website are included in the sale pricing.</li><li>IF the customer asks about specific jeans not showing sale pricing, THEN suggest they verify the presence of the banner and confirm the jeans are part of the promotion before adding to cart.</li><li>IF the customer&#x2019;s question is unclear or requires checking specific product eligibility, THEN escalate to a human agent and inform the customer that their inquiry has been forwarded to a team member for review.</li></ul>

When customer asks about which jeans qualify for denim sale discounts

WHEN a customer reports that jeans labeled as on the denim sale are showing full or regular price in the cart or at checkout:

<p>WHEN a customer reports that jeans labeled as on the denim sale are showing full or regular price in the cart or at checkout:</p><ul><li>IF the customer specifies the jeans they added to the cart, THEN confirm that the jeans must have the &quot;Denim Deal&quot; banner visible on the product page or be listed under the &quot;Denim Deals&quot; section at the top of the website, as not all jeans are included in the sale.</li><li>IF the customer reports prices differ at checkout or discounts do not appear, THEN instruct the customer to try refreshing their browser, clearing their cart, and adding the jeans again to see if the sale pricing applies.</li><li>IF the customer uses a discount code, THEN remind them to ensure the code is applied correctly at checkout.</li><li>IF after these steps the issue persists, THEN collect details such as the specific jeans SKUs or names, screenshots showing pricing issues, and the discount code used (if any), escalate to a human agent, and inform the customer that their request has been forwarded for review to help ensure they receive the sale pricing.</li></ul>