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RETURNS PORTAL

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Wild Oak Boutique

<h3 id="isPasted">SYNCING ACROSS DEVICES</h3>Your&#xA0;Wishlist&#xA0;is designed to stay with you wherever you shop.<ul><li value="1" style=" text-decoration: inherit;">Automatic Sync:&#xA0;As long as you are logged into the same account, your saved items will automatically sync between our website and the&#xA0;<a href="https://2azgqncf.tapc.art/" target="_blank" rel="noopener" style=" text-decoration: none;">mobile app</a>.</li></ul><hr><h3 id="how-to-add-items">HOW TO ADD ITEMS</h3>You can save your favorite styles to your Wishlist from two main areas:<ul><li value="1" style=" text-decoration: inherit;">From Collection Pages:&#xA0;Simply click the&#xA0;heart icon&#xA0;located next to the product. This feature is available on both the website and mobile app.</li><li value="2" style=" text-decoration: inherit;">From Product Pages:&#xA0;*&#xA0;On the Website:&#xA0;Click the&#xA0;&quot;heart&quot;&#xA0;icon located directly on the main product image.</li><li value="3" style=" text-decoration: inherit;"> <ul style=" text-decoration: inherit;"><li value="1" style=" text-decoration: inherit;">On the App:&#xA0;Click the&#xA0;heart icon&#xA0;found within the main product image.</li></ul></li></ul><hr><h3 id="managing-your-list">MANAGING YOUR LIST</h3>When you are ready to review your saved styles, navigate to your Wishlist to:<ul><li value="1" style=" text-decoration: inherit;">Move to Cart:&#xA0;Add products directly to your shopping cart for checkout.</li><li value="2" style=" text-decoration: inherit;">Clean Up:&#xA0;Easily remove any unwanted items to keep your list organized.</li></ul>

Your Wishlist is designed to stay with you wherever you shop. You can save your favorite styles to your Wishlist from two main areas:. When you are ready to review your saved styles, navigate to your Wishlist to:

How can I add & remove wishlist items?

Wishlist

How can I cancel my order?

What should I do if I need to change the shipping address for my order?

I want to change my order. How I can I add or remove an item from it?

What payment options are offered at checkout?

Didn’t Receive an Order Confirmation?

What if using a discount code drops my order total below the minimum for free shipping?

Why are prices different on the website compared to social media platforms?

Can I Apply a Coupon Code to an Existing Order?

Ordering

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

Do you offer local pickup?

Shipping/Tracking

How do I return or exchange an item?

What is your U.S. return policy?

What is your Canada return policy?

What is your International return policy?

Return information

Exchange information

Do I need to return the original item before receiving my exchange?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

Can I return multiple items in the same package if I have specific return labels?

Returns/Exchanges

Where is my store credit?

When does my store credit / gift card expire?

How do I apply store credit to my order?

Do you offer gift cards?

Can I Use a Gift Card or Store Credit with Discounts and Rewards?

Store credit / Gift Cards

How do I become a rewards member?

What are the benefits of joining Oak Perks?

How can I refer a friend?

Loyalty program points & tiers

Will I get my discount code on my birthday?

Rewards in mobile app

If I return my items, do I lose points?

Rewards

Sizing information

Do items get restocked?

Product Stock/Sizing

How do I download the mobile app?

What are the perks of downloading the mobile app?

Does my wishlist sync with the website?

Mobile App

Can I have multiple wishlists?

Can I share my wishlist with friends & family?

How do I submit a collab request?

What are the perks of becoming an ambassador?

TikTok Affiliate Program

AMBASSADORS / COLLABS

I am having account issues

Having Trouble Checking Out?

TECHNICAL ISSUES

When customer asks about which jeans qualify for denim sale discounts

When customer reports denim sale prices not showing correctly in cart or checkout

SYNCING ACROSS DEVICES

HOW TO ADD ITEMS

MANAGING YOUR LIST

How can I add & remove wishlist items?Updated 3 months ago

SYNCING ACROSS DEVICES

HOW TO ADD ITEMS

MANAGING YOUR LIST