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Wild Oak Boutique

Home page of the Wild Oak Boutique Help Center. Find answers to frequency asks questions. Returns, shipping, orders, gift cards, rewards, sizing, and more.

Wild Oak Boutique - Help Center

How can I cancel my order?

What should I do if I need to change the shipping address for my order?

I want to change my order. How I can I add or remove an item from it?

What payment options are offered at checkout?

Didn’t Receive an Order Confirmation?

What if using a discount code drops my order total below the minimum for free shipping?

Why are prices different on the website compared to social media platforms?

Can I Apply a Coupon Code to an Existing Order?

Ordering

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

Do you offer local pickup?

Shipping/Tracking

How do I return or exchange an item?

What is your U.S. return policy?

What is your Canada return policy?

What is your International return policy?

Return information

Exchange information

Do I need to return the original item before receiving my exchange?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

Can I return multiple items in the same package if I have specific return labels?

Returns/Exchanges

Where is my store credit?

When does my store credit / gift card expire?

How do I apply store credit to my order?

Do you offer gift cards?

Can I Use a Gift Card or Store Credit with Discounts and Rewards?

Store credit / Gift Cards

How do I become a rewards member?

What are the benefits of joining Oak Perks?

How can I refer a friend?

Loyalty program points & tiers

Will I get my discount code on my birthday?

Rewards in mobile app

If I return my items, do I lose points?

Rewards

Sizing information

Do items get restocked?

Product Stock/Sizing

How do I download the mobile app?

What are the perks of downloading the mobile app?

Does my wishlist sync with the website?

Mobile App

How can I add & remove wishlist items?

Can I have multiple wishlists?

Can I share my wishlist with friends & family?

Wishlist

How do I submit a collab request?

What are the perks of becoming an ambassador?

TikTok Affiliate Program

AMBASSADORS / COLLABS

I am having account issues

Having Trouble Checking Out?

TECHNICAL ISSUES

When customer asks about which jeans qualify for denim sale discounts

When customer reports denim sale prices not showing correctly in cart or checkout

WHEN a customer asks or is unclear about which jeans qualify for the denim sale:

<p>WHEN a customer asks or is unclear about which jeans qualify for the denim sale:</p><ul><li>IF the customer requests clarification, THEN explain that only jeans featuring the &quot;Denim Deal&quot; banner on their product page or those listed under the &quot;Denim Deals&quot; section at the top of the website are included in the sale pricing.</li><li>IF the customer asks about specific jeans not showing sale pricing, THEN suggest they verify the presence of the banner and confirm the jeans are part of the promotion before adding to cart.</li><li>IF the customer&#x2019;s question is unclear or requires checking specific product eligibility, THEN escalate to a human agent and inform the customer that their inquiry has been forwarded to a team member for review.</li></ul>

WHEN a customer reports that jeans labeled as on the denim sale are showing full or regular price in the cart or at checkout:

<p>WHEN a customer reports that jeans labeled as on the denim sale are showing full or regular price in the cart or at checkout:</p><ul><li>IF the customer specifies the jeans they added to the cart, THEN confirm that the jeans must have the &quot;Denim Deal&quot; banner visible on the product page or be listed under the &quot;Denim Deals&quot; section at the top of the website, as not all jeans are included in the sale.</li><li>IF the customer reports prices differ at checkout or discounts do not appear, THEN instruct the customer to try refreshing their browser, clearing their cart, and adding the jeans again to see if the sale pricing applies.</li><li>IF the customer uses a discount code, THEN remind them to ensure the code is applied correctly at checkout.</li><li>IF after these steps the issue persists, THEN collect details such as the specific jeans SKUs or names, screenshots showing pricing issues, and the discount code used (if any), escalate to a human agent, and inform the customer that their request has been forwarded for review to help ensure they receive the sale pricing.</li></ul>

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