When customer reports denim sale prices not showing correctly in cart or checkoutUpdated 2 months ago

WHEN a customer reports that jeans labeled as on the denim sale are showing full or regular price in the cart or at checkout:

• IF the customer specifies the jeans they added to the cart, THEN confirm that the jeans must have the "Denim Deal" banner visible on the product page or be listed under the "Denim Deals" section at the top of the website, as not all jeans are included in the sale.
• IF the customer reports prices differ at checkout or discounts do not appear, THEN instruct the customer to try refreshing their browser, clearing their cart, and adding the jeans again to see if the sale pricing applies.
• IF the customer uses a discount code, THEN remind them to ensure the code is applied correctly at checkout.
• IF after these steps the issue persists, THEN collect details such as the specific jeans SKUs or names, screenshots showing pricing issues, and the discount code used (if any), escalate to a human agent, and inform the customer that their request has been forwarded for review to help ensure they receive the sale pricing.