If you are experiencing issues with the website, we recommend the following steps for an optimal experience:

<h3 id="isPasted">TECHNICAL TROUBLESHOOTING</h3>If you are experiencing issues with the website, we recommend the following steps for an optimal experience:<ul><li value="1" style=" text-decoration: inherit;">Recommended Browser:&#xA0;We suggest using&#xA0;Google Chrome&#xA0;for the best compatibility with our site.</li><li value="2" style=" text-decoration: inherit;">Try the App:&#xA0;For a smoother, faster shopping experience, you can also&#xA0;<a href="https://2azgqncf.tapc.art/" target="_blank" rel="noopener" style=" text-decoration: none;">download our mobile app</a>.</li><li value="3" style=" text-decoration: inherit;">Further Help:&#xA0;If issues persist while using Chrome, please feel free to reach out to our team via email.</li></ul><hr><h3 id="login--passwords">LOGIN &amp; PASSWORDS</h3><ul><li value="1" style=" text-decoration: inherit;">Passwordless Login (Primary):&#xA0;We now offer a seamless, passwordless login experience. Instead of remembering a password, simply enter your email or phone number to receive a secure&#xA0;one-time code via email or SMS&#xA0;to access your account instantly.</li><li value="2" style=" text-decoration: inherit;">Why isn&apos;t my login working?&#xA0;If your credentials or code aren&apos;t accepted, ensure you are using the email address associated with your original orders.</li><li value="3" style=" text-decoration: inherit;">&quot;No account found&quot; error:&#xA0;If you see this message, you likely haven&apos;t created a formal account yet. Simply&#xA0;<a href="https://www.wildoakboutique.com/#redo/" target="_blank" rel="noopener" style=" text-decoration: none;">create a new account</a>&#xA0;using your email; once created, all previous orders associated with that email will automatically appear in your history.</li><li value="4" style=" text-decoration: inherit;">Legacy Passwords:&#xA0;If you prefer to use a traditional password, use the&#xA0;Forgot Password&#xA0;link to update your credentials. Please remember to check your&#xA0;junk or spam folder&#xA0;for the automated reset link.</li></ul><hr><h3 id="account-management">ACCOUNT MANAGEMENT</h3><ul><li value="1" style=" text-decoration: inherit;">Session Timeouts:&#xA0;For your security, browser cookies expire every&#xA0;24 hours, which may log you out. While we cannot change this interval, you can adjust cookie expiration settings within your specific browser.</li><li value="2" style=" text-decoration: inherit;">Deleting an account:&#xA0;If you wish to have your account removed from our system, please contact us via email, and our team will assist you.</li></ul>

I am having account issues

We know how frustrating it can be when your order won’t go through. Please try these quick steps to resolve most checkout issues:. 👉 Still stuck? Please take a screenshot of the error message and email our support team. This helps us resolve the iss

<h3 id="isPasted">PAYMENT NOT PROCESSING</h3>We know how frustrating it can be when your order won&#x2019;t go through. Please try these quick steps to resolve most checkout issues:<ul><li value="1" style=" text-decoration: inherit;">Try a different device or browser:&#xA0;Our website is optimized for&#xA0;Google Chrome and Safari. Switching browsers, clearing your cache, or using an incognito window often resolves technical glitches.</li><li value="2" style=" text-decoration: inherit;">Check with your bank or card issuer:&#xA0;If you receive a &#x201C;card declined&#x201D; message, contact your financial institution directly to ensure the transaction is cleared.</li><li value="3" style=" text-decoration: inherit;">Verify your billing details:&#xA0;Ensure your&#xA0;zip code and billing address&#xA0;match exactly what your bank has on file. Even small mismatches, like abbreviations, can cause a failure.</li></ul><blockquote>&#x1F449;&#xA0;Still stuck?&#xA0;Please take a screenshot of the error message and email our support team. This helps us resolve the issue much faster!</blockquote><hr><h3 id="promo-code-or-gift-card-issues">PROMO CODE OR GIFT CARD ISSUES</h3><ul><li value="1" style=" text-decoration: inherit;">Check restrictions:&#xA0;Some discounts exclude specific items like&#xA0;sale products or gift cards. Double-check the terms of the code to ensure it applies to your current cart.</li><li value="2" style=" text-decoration: inherit;">Enter codes separately:&#xA0;Please note that gift cards and promo codes must be entered into their&#xA0;separate designated fields&#xA0;during checkout.</li><li value="3" style=" text-decoration: inherit;">Need help?&#xA0;If your code still isn&apos;t working, email our support team with a screenshot of your checkout page and the specific code you are trying to use.</li></ul><hr><h3 id="-pro-tip">&#x1F4A1; PRO TIP</h3>Many checkout issues can be resolved simply by&#xA0;refreshing the page&#xA0;and re-entering your details carefully.

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Wild Oak Boutique

TECHNICAL ISSUES

How can I cancel my order?

What should I do if I need to change the shipping address for my order?

I want to change my order. How I can I add or remove an item from it?

What payment options are offered at checkout?

Didn’t Receive an Order Confirmation?

What if using a discount code drops my order total below the minimum for free shipping?

Why are prices different on the website compared to social media platforms?

Can I Apply a Coupon Code to an Existing Order?

Ordering

U.S. shipping information

Canada shipping information

International shipping information

Delivery information

How do I track my order?

What happens if my order gets lost in transit?

What happens if my order was stolen or wasn't delivered?

Do you offer local pickup?

Shipping/Tracking

How do I return or exchange an item?

What is your U.S. return policy?

What is your Canada return policy?

What is your International return policy?

Return information

Exchange information

Do I need to return the original item before receiving my exchange?

How do I handle returns if I am unable to locate my order number?

What should I do if I have issues with missing items or credits from a return?

How do I ensure my returned order is processed and exchanged correctly?

What happens if there is a remaining balance or price difference in my exchange order?

Can I return multiple items in the same package if I have specific return labels?

Returns/Exchanges

Where is my store credit?

When does my store credit / gift card expire?

How do I apply store credit to my order?

Do you offer gift cards?

Can I Use a Gift Card or Store Credit with Discounts and Rewards?

Store credit / Gift Cards

How do I become a rewards member?

What are the benefits of joining Oak Perks?

How can I refer a friend?

Loyalty program points & tiers

Will I get my discount code on my birthday?

Rewards in mobile app

If I return my items, do I lose points?

Rewards

Sizing information

Do items get restocked?

Product Stock/Sizing

How do I download the mobile app?

What are the perks of downloading the mobile app?

Does my wishlist sync with the website?

Mobile App

How can I add & remove wishlist items?

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Can I share my wishlist with friends & family?

Wishlist

How do I submit a collab request?

What are the perks of becoming an ambassador?

TikTok Affiliate Program

AMBASSADORS / COLLABS

When customer asks about which jeans qualify for denim sale discounts

When customer reports denim sale prices not showing correctly in cart or checkout