Having Trouble Checking Out?Updated 3 months ago

We know how frustrating it can be when your order won’t go through. Please try these quick steps to resolve most checkout issues:

Try a different device or browser: Our website is optimized for Google Chrome and Safari. Switching browsers, clearing your cache, or using an incognito window often resolves technical glitches.
Check with your bank or card issuer: If you receive a “card declined” message, contact your financial institution directly to ensure the transaction is cleared.
Verify your billing details: Ensure your zip code and billing address match exactly what your bank has on file. Even small mismatches, like abbreviations, can cause a failure.

👉 Still stuck? Please take a screenshot of the error message and email our support team. This helps us resolve the issue much faster!

Check restrictions: Some discounts exclude specific items like sale products or gift cards. Double-check the terms of the code to ensure it applies to your current cart.
Enter codes separately: Please note that gift cards and promo codes must be entered into their separate designated fields during checkout.
Need help? If your code still isn't working, email our support team with a screenshot of your checkout page and the specific code you are trying to use.

Many checkout issues can be resolved simply by refreshing the page and re-entering your details carefully.

Was this article helpful?

Yes