Returns/Exchanges
How do I return or exchange an item?
Thank you for shopping with Wild Oak Boutique! If your purchase isn’t quite right, we are happy to help you find something you love. To begin your process, please follow these steps:. We offer several ways to ensure you're satisfied with your order:
What is your U.S. return policy?
We want you to love your purchase! If you need to make a return, please keep the following requirements in mind:. We’ve partnered with Re:do to provide a seamless return experience.
What is your Canada return policy?
We want our Canadian customers to have a great experience. If you need to return an item, please follow these requirements:. We’ve partnered with Re:do to provide a seamless return experience for our customers in Canada.
What is your International return policy?
We want our international customers to be satisfied with their purchase. Please note the following requirements for international returns:. We’ve partnered with Re:do to provide a seamless return experience for our customers in Canada.
Return information
We have partnered with Re:do to provide a seamless return experience.
Exchange information
SUBMITTING AN EXCHANGEHow do I start? Simply initiate your exchange via our Returns Portal. Once complete, you can use the provided QR code or shipping label to drop off your package at your local carrier.What can be exchanged? Most items are eligibl
Do I need to return the original item before receiving my exchange?
To ensure a smooth transition to your new items, we follow a standard release process:. If you run into any issues with the portal or need help with the exchange process, our team is always here to guide you through it. Please reach out to us via our
How do I handle returns if I am unable to locate my order number?
Don't worry! If you can't find your order number in your confirmation email, we can help you recover it so you can start your return or exchange. Please provide us with the following information:. Once we receive these details, we will resend your or
What should I do if I have issues with missing items or credits from a return?
If you have already returned an item but haven't received your credit or exchange, we’re here to help investigate the delay. Please contact our customer service team and include the following details:. Our team will investigate the issue immediately
How do I ensure my returned order is processed and exchanged correctly?
To make sure your return is processed quickly and your exchange is sent out without delay, please follow these steps:. If you don't receive a confirmation email or need help with a balance invoice, please contact customer service. Our team can manual
What happens if there is a remaining balance or price difference in my exchange order?
If your exchange items have a price difference compared to your original return, an invoice will be sent to your email for the remaining balance. Follow these steps to ensure your exchange is processed without delay:
Can I return multiple items in the same package if I have specific return labels?
While it may seem easier to bundle everything together, following the correct labeling process ensures your store credit or exchange is processed without delay. If your items are from the same order and you have not yet mailed them back, we can help