What is your Canada return policy?Updated 3 months ago
We want our Canadian customers to have a great experience. If you need to return an item, please follow these requirements:
- Holiday Window: Orders placed between October 21st and December 26th are eligible for return until January 31st.
- Standard Window: You have 30 days from the purchase date to make a return.
- Condition: Merchandise must be unworn, undamaged, unwashed, and have the original tags intact.
- Non-Returnable Items: We cannot accept returns on earrings, hair accessories, undergarments, hosiery, face masks, hair tools, items marked "final sale," or any product with the sanitary tag removed.
RE:DO COVERAGE
We’ve partnered with Re:do to provide a seamless return experience for our customers in Canada.
- With Coverage: Enjoy free unlimited returns for store credit and integrated package protection on your order.
- Without Coverage: You can still use our portal, but you will be responsible for the cost of the return shipping label.
HOW TO START A RETURN
- Visit the Portal: Go to our Returns Center and enter your order number and zip code.
- Ship It Back: You can use a label from our portal or your own preferred shipping method.
- Mailing Address: > Wild Oak Boutique
4001 W 34th St N Sioux Falls, SD 57107-1456
EXCHANGES & REFUNDS
- Exchanges: Please note that our returns portal does not support international exchanges at this time.
- Refunds: If you prefer a refund to your original payment method rather than store credit, please contact our support team. A standard processing fee applies to all refund requests.