What is your International return policy?Updated 14 days ago
We want our international customers to be satisfied with their purchase. Please note the following requirements for international returns:
- Window: Items must be returned or postmarked within 30 days of the purchase date for store credit.
- Refunds: Refunds to your original payment method are available within 14 days of delivery.
- Holiday Exception: Orders placed between October 21st and December 26th are eligible for store credit until January 31st. Refunds must still be requested within 14 days of delivery.
- Condition: Merchandise must be unworn, undamaged, unwashed, and have the original tags attached.
- Exclusions: For hygienic reasons, we cannot accept returns on earrings, hair accessories, undergarments, hosiery, face masks, hair tools, items marked "Final Sale," or products with sanitary tags removed.
RE:DO COVERAGE
We’ve partnered with Re:do to provide a seamless return experience for our international customers.
- With Coverage: Enjoy free returns for store credit and integrated package protection.
- Without Coverage: You can still use our portal, but you will be responsible for the cost of the return shipping label.
- Refunds: All refunds to your original payment method have a flat 3% processing fee plus the cost of the return shipping label, with or without Re:do Coverage.
HOW TO START A RETURN
- Visit the Portal: Go to our Returns Center and enter your order number and zip code.
- Ship It Back: You can use a label from our portal or your preferred carrier. Ensure it is postmarked within 30 days of purchase.
- Mailing Address: Wild Oak Boutique
4001 W 34th St N Sioux Falls, SD 57107-1456
EXCHANGES & REFUNDS
- Exchanges: Unfortunately, we do not offer exchanges for international orders at this time.
- Refunds: Refunds to your original payment method can be selected directly in our Returns Center within 14 days of delivery. A flat 3% processing fee and the cost of the return label are deducted from your refund, whether or not you purchased Re:do Coverage.