What is your International return policy?Updated 3 months ago
We want our international customers to be satisfied with their purchase. Please note the following requirements for international returns:
- Window: Items must be returned or postmarked within 30 days of the purchase date.
- Holiday Exception: Orders placed between October 21st and December 26th are eligible for return until January 31st.
- Condition: Merchandise must be unworn, undamaged, unwashed, and have the original tags attached.
- Exclusions: For hygienic reasons, we cannot accept returns on earrings, hair accessories, undergarments, hosiery, face masks, hair tools, items marked "Final Sale," or products with sanitary tags removed.
RE:DO COVERAGE
We’ve partnered with Re:do to provide a seamless return experience for our customers in Canada.
- With Coverage: Enjoy free unlimited returns for store credit and integrated package protection.
- Without Coverage: You can still use our portal, but you will be responsible for the cost of the return shipping label.
HOW TO START A RETURN
- Visit the Portal: Go to our Returns Center and enter your order number and zip code.
- Ship It Back: You can use a label from our portal or your preferred carrier. Ensure it is postmarked within 30 days of purchase.
- Mailing Address: > Wild Oak Boutique
4001 W 34th St N Sioux Falls, SD 57107-1456
EXCHANGES & REFUNDS
- Exchanges: Unfortunately, we do not offer exchanges for international orders at this time.
- Refunds: If you prefer a refund to your original payment method rather than store credit, please contact our support team. Please note that a standard processing fee applies to all refund requests.