What happens if there is a remaining balance or price difference in my exchange order?Updated 2 months ago

✅ Handling Price Differences in Exchanges

If your exchange items have a price difference compared to your original return, an invoice will be sent to your email for the remaining balance. Follow these steps to ensure your exchange is processed without delay:

1. Check Your Email & Pay Promptly

• Look for an invoice from our shop detailing any additional costs for your exchange.
• Pay the balance using the link provided in the email or the instructions from our team.
• Note: Because our unique styles sell out quickly, your exchange items are officially secured for shipment the moment your return package is scanned by the carrier and any price difference invoice is settled. We highly recommend dropping your return off early to lock in your selection!

2. Order Processing

• Confirmation: Your new exchange order will be processed and shipped as soon as your payment is confirmed and your return package has been scanned.
• Stay Updated: You will receive a notification once your new items are on their way.

3. Troubleshooting

• Missing Invoice? If you have not received your invoice or notice a discrepancy, please reach out to customer support for assistance.
• Missing Order Number? If you can't find your order number, provide us with your shipping address and email so we can recover it for you.