How do I ensure my returned order is processed and exchanged correctly?Updated 2 months ago

To make sure your return is processed quickly and your exchange is sent out without delay, please follow these steps:

1. Prepare Your Shipment

• Package your items carefully and attach the provided return label.
• Get it scanned: Drop your package off at the post office or carrier location and ensure it is scanned.
• Save your receipt: Always keep your drop-off receipt for your records.

2. Complete Your Exchange

• Check your email: If there is a price difference for your exchange, we will email you an invoice for the remaining balance.
• Pay the invoice promptly: Because our unique styles sell out quickly, your exchange items are officially secured for shipment the moment your return package is scanned by the carrier and any price difference invoice is settled. We highly recommend dropping your return off early to lock in your selection!
• Processing: Your new order will be processed and shipped as soon as the invoice is paid and your return package has been scanned.

3. Need Assistance?

If you don't receive a confirmation email or need help with a balance invoice, please contact customer service. Our team can manually process your return or help resolve any issues.