When customer asks about which jeans qualify for denim sale discountsUpdated 3 months ago

WHEN a customer asks or is unclear about which jeans qualify for the denim sale:

• IF the customer requests clarification, THEN explain that only jeans featuring the "Denim Deal" banner on their product page or those listed under the "Denim Deals" section at the top of the website are included in the sale pricing.
• IF the customer asks about specific jeans not showing sale pricing, THEN suggest they verify the presence of the banner and confirm the jeans are part of the promotion before adding to cart.
• IF the customer’s question is unclear or requires checking specific product eligibility, THEN escalate to a human agent and inform the customer that their inquiry has been forwarded to a team member for review.