Where is my store credit?Updated 2 months ago
💳 LOCATING YOUR STORE CREDIT
You can view and manage your balance anytime by visiting your Account Profile. We no longer use a separate "Wallet"—all credits are tied directly to your email address for easier access!
💡 PRO TIP: To ensure you never lose track of your credit, always log in using the same email address used for your previous orders. This ensures your balance is ready for you at checkout!
Ready to use your credit? It’s easier than ever.
- Log In: Make sure you are signed into your Wild Oak account.
- Checkout: Proceed to the payment page.
- Select Payment: Your available store credit will appear as a selectable payment method under the "Payment" section. Simply click to apply it to your total!
Missing Your Balance?
- Check Your Email: If you recently submitted a return, your store credit automatically processes the moment the carrier scans your package. Please verify you are logging in with the exact same email address used to place your original order.
- Still Not Showing?: If you are logged into the correct email and your balance is missing or incorrect, please reach out to our support team.Let us know your original order number or any secondary email addresses you may have used so we can locate your credit and resolve this for you immediately!
Note: Store credit is treated as currency, not a discount code, so you can typically use it alongside other promotional codes!