Delivery informationUpdated 3 months ago

For comprehensive details on our shipping rates, methods, and processing times, please refer to our full Shipping Article.

We use a no-signature-required delivery service. If no one is home, the package will be left in a secure location around your property.

Before Contacting Us, Please Try the Following:

Check common areas: If you live in an apartment or complex, check with the mailroom, lobby, reception, or apartment manager.
Ask around: Check with neighbors to see if the package was collected for safekeeping.
Wait 48 hours: Carriers like USPS occasionally mark packages as "delivered" a day or two before they actually arrive.
Contact the carrier: Reach out to your local post office or carrier for GPS coordinates or more information on the delivery location.

If your package still hasn’t arrived within 7 days of the marked delivery date, please reach out to our Customer Support Team.

Important Policy Notes:

Claims Process: Reshipments or store credits for missing packages are issued at the discretion of Wild Oak Boutique. We do not offer refunds for packages marked as "delivered."
Carrier Responsibility: We recommend filing a formal claim directly with the carrier. Wild Oak Boutique is not responsible for lost, stolen, held, or damaged packages.
Forwarding Addresses: If you use a shipping forwarding service, you are responsible for contacting that company to locate your shipment.

Was this article helpful?

Yes