International shipping informationUpdated 3 months ago

SHIPPING RATES & DELIVERY TIMES

We offer reliable international shipping to get our styles to you, wherever you are.

IMPORTANT SHIPPING DETAILS

• Processing Time: We aim to ship all orders the same business day if placed before 10 AM CST. Orders placed after this time on Friday will ship the following Monday.
• Potential Delays: Please note that shipping times and time in transit may be delayed during holidays, large promotions, or due to severe weather conditions.
• Duties & Taxes: For most countries, duties and taxes are paid at checkout so there are no extra fees at customs. However, some countries require these to be paid upon entry. Please note that these fees are non-refundable once the parcel has shipped.
• Claims Window: If there is a shipping issue, you must contact Customer Support within 10 days of placing your order.

TRACKING YOUR PACKAGE

Once your order is packaged and labeled, you will receive an email with your tracking number. This email contains all the information you need to follow your package's journey. If you have trouble tracking your order, please email us with your order number for assistance.

LOST, STOLEN, OR DAMAGED ITEMS

• Lost or Stolen Packages: If your package is missing, please contact your local carrier. We will wait 7 days from the date marked as "delivered" before filing an official claim.
• Claims Process: Claims may result in a replacement package or store credit for sold-out items. We do not offer refunds for packages marked as "delivered". If your package was marked delivered but is missing, you will need to file a police report.
• Non-Deliverable Packages: Packages returned as non-deliverable will not be reshipped. They will be eligible for store credit, minus shipping expenses.
• Defective Merchandise: If an item arrives damaged, please visit our Returns Portal immediately. Select "item is damaged" as your reason and provide a photo so we can assist you.