What happens if my order was stolen or wasn't delivered?Updated 2 months ago

If you believe your order was stolen or misdelivered, please contact us right away so we can help.

To resolve issues with missing shipments, we follow a specific process based on your package protection selection:

Orders with Package Protection (Re:do): We can file a claim on your behalf after 7 days from the carrier’s “delivered” scan. Once the claim is approved, we will send a replacement or issue store credit if the item is sold out.
Orders without Package Protection: We require a copy of a police report for the missing package. After you provide the report and it has been 7 days since the order was marked delivered, we will review and consider reissuing the package.

Resolution Support: While we work closely with carriers to locate missing packages, final resolutions (such as replacements or store credit) depend on your package protection status and the completion of the standard 7-day transit waiting period.
Support: Our team is here to walk you through every step of the delivery or transit claims process to ensure we get this sorted out for you as quickly as possible!

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